Frequently Asked Questions
Everything you need to know about your Dazuma home experience.
How long will it take for my furniture to arrive?
Standard shipping typically takes 5-10 business days. For larger furniture pieces, our white-glove delivery team will contact you within 48 hours of purchase to schedule a specific delivery window.
What is your return policy for home decor items?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it in its original packaging for a full refund, minus return shipping costs.
Do you offer assembly services for large items?
Yes, many of our larger items qualify for professional assembly. You can select the 'Expert Assembly' option at checkout for an additional fee, and our technicians will set up everything for you.
Are the materials used in Dazuma products sustainable?
Dazuma is committed to sustainability. We prioritize FSC-certified woods, recycled textiles, and non-toxic finishes to ensure our products are safe for your home and the environment.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer flexible financing options through Affirm for larger purchases.
How can I track my order status?
Once your order ships, you will receive a confirmation email with a tracking number. You can also view your order progress by logging into your Dazuma account and visiting the 'Order History' section.